Other Users Experiences / Comments on the One.Tel's GSM 1800 Network

If you would like to have your experiences or comments list here, Please e-mail me and i will include them.

I've been a one.tel customer for almost a year...I have come across several problems with there customer service...e.g. I ordered 2 SIMs for BYO plan 1 of the SIMs arrived...after 3 1hour waiting in queues calls and several other calls to them. being told I can't get the 2nd SIM as I have had too many services and they have to see if I'm a reliable customer in paying bills etc...finally after 6weeks after ordering 2 SIMs. I rang them to cancel all services with them and I would take them to the TIO - telecommunication industry ombudsman the guy told me that they misplaced the SIM...

I have spent at least $20 in phone calls to them...

90% of there staff that I spoke to are completely dumb (copied Telstra) but I have 2 say that the other 10% were the most friendly people I have spoke to.

One.tel/Telstra coverage and mobile rates are fantastic but there customer service is some what undesirable...

(c) Tim Merrell 2001. www.fan.net.au/~mrvfone